Individuals

Frequently Asked Questions

Payroll Giving

 Is there a minimum/maximum amount I can donate?

There is a minimum deduction of £1 per week or £5 per month.

The maximum deduction that can be made is your gross pay/pension, minus your National Insurance contribution.

 Can I give to more than one charity?

Yes, you may choose to support as many charities as you wish, as long as each nominated charity receives at least £1.

For example, a £5 deduction may be split between a maximum of 5 charities.

 How do I sign up for Payroll Giving?

If your employer already has a scheme with us, you can submit a start instruction using our online Donation Choice Form, or by completing and returning the PDF version available in Downloads.

If your employer does not currently have a Payroll Giving scheme in place and would like one, please direct them to our Employers page for further details.

 How do I amend my donation amount or change my charity choice?

You can start, stop or amend donations at any time by submitting an Online Donation Choice Form or by completing and returning the PDF version available in Downloads.

Details of only the total Payroll Giving deduction may be transmitted to an employer's payroll office and will usually take effect on the first pay day after receipt.

 How do I cancel my donation?

You can stop your donations at any time by submitting an online Donation Choice Form or by completing and returning the PDF version available in Downloads.

Instructions will usually take effect on the first pay day after receipt.

 Will my chosen charities contact me?

Our Donation Choice Form allows you to specify your contact preferences, giving you control over how your chosen charities may get in touch.

 Will my chosen charity receive all my donation?

We apply a very small processing administration charge to cover our costs to process and distribute donations.

Your employer may be contracted to pay the charges on your behalf, in which case your chosen charity will receive your entire pledge. Otherwise, the charge is removed from your donation before funds are passed to your chosen charity.

Your HR or payroll department will be able to confirm if your employer is meeting the administration charges.

 When will my charity receive my donation?

Donations are processed (strictly in accordance with HMRC regulations) during the month after the funds have been deducted from salaries.

For example; January deductions are processed during February and distributed to reach charity bank accounts in the first few days of March.

 What happens if I change employer?

Payroll Giving stops when you leave your job and is not automatically transferrable between employers. If you move to a new employer, contact your payroll department and enquire whether they operate a Payroll Giving scheme and if so how to join.

If your new employer does not currently have a scheme in place and would like one, please direct them to our Employers page for further details.

Options Account

 What is an Options Account?

An Individual Options Account allows you to save up your donations so that you can make larger, one-off donations when you want to. It gives you the flexibility to donate when it suits you, and your transaction history is displayed on your account in a simple, clear format.

You can also set up Standing Orders from your Options Account, if you wish to send a fixed monthly amount to your chosen charity.

 How can I fund my Options Account?

An Individual Options Account can be funded by both pre-tax and post-tax income.

For your account to be funded by pre-tax income, your employer/pension provider will need to have a Payroll Giving scheme with us.

Accounts funded by post-tax income may be eligible for Gift Aid enhancement.

 Is there a minimum/maximum amount I can deposit in my account?

There is a minimum deposit of at least £5 per month, £1 per week or £60 a year.

 Can I make a one-off deposit to my account?

One-off deposits can be made to an Options Account at any time from either Payroll Giving or post-tax income.

If you fund your account through Payroll Giving you will need to complete a Donation Choice form indicating that you wish to make a one-off donation to your Individual Options Account.

For post-tax funded accounts, you can send the one-off amount by bank transfer, quoting your unique donor reference number.

 Can I manage my account online?

Yes, you can manage your Individual Options Account through Options Online.

 What if I forget my password?

If you forget the password to access your account, click here.

A password reset link will be sent to you by email, with on-screen instructions.

 Can I manage my account offline?

Yes, a book of vouchers is available free of charge to each new account holder on request.

Subsequent books may incur a nominal administration and printing charge.

 How do I apply for an account funded through Payroll Giving?

Please complete either our online Donation Choice Form or the PDF version available in Downloads.

Once we have received your first deposit we will contact you to set up your online access. Should you wish to manage your account offline, please contact us.

'Every Penny Helps'

 How does the scheme work?

Participating employees will have the pence deducted from their net pay by payroll on pay day.
For example, if you had a net pay of £978.60, you would retain £978.00 and the 60p would be deducted.

Your deductions will be collected along with those of your colleagues also participating in the scheme, and stored in a Charitable Giving Corporate Options Account managed by your employer.

Charitable Giving will claim the 25% Gift Aid on the deposited funds, which is then credited to the account. With the Gift Aid enhancement your 60p donation could increase to 75p provided you have completed a Gift Aid Declaration and paid sufficient tax on your income and/or capital gains.

Your employer chooses when to donate the funds and to which charity(ies).

 Are donations eligible for Gift Aid?

As your 'Every Penny Helps' donation is made from your post-tax pay, it may be eligible for Gift Aid.

With the Gift Aid enhancement your 60p donation could increase to 75p provided you have completed a Gift Aid Declaration and paid sufficient tax on your income and/or capital gains.

 What do I need to do to subscribe?

Contact your payroll department to enquire if your employer operates an 'Every Penny Helps' scheme with us.

You'll either need to complete an Individual Gift Aid Declaration, available in Downloads, or ask to add your details to your employer's Group Gift Aid Declaration.

Completed forms should be sent to your payroll department to enable the deductions to begin.

 What if my employer does not have an 'Every Penny Helps' scheme?

Ask them to visit our Employers page for further details.